How Canyon Title Uses EOS in Our Business
Running a title company involves juggling numerous moving parts. Between client deadlines, regulatory requirements, and the constant pressure to close deals smoothly, it's easy for teams to get scattered. That's why at Canyon Title, we've embraced something called EOS—and it's made all the difference in keeping our executive and leadership teams aligned and focused.
What's EOS All About?
EOS stands for Entrepreneurial Operating System, but don't let the fancy name intimidate you. Think of it as a toolkit that helps businesses get everyone on the same page and achieve their objectives. It's like having a roadmap that shows not just where you want to go, but exactly how to get there.
For a title company like ours, where even a single missed detail can derail an entire closing, having this kind of clarity and organization isn't just nice to have—it's essential.
The Magic of Getting Together Every Quarter
Here's what we've learned: if you don't regularly check in on your big-picture goals, the day-to-day stuff will completely take over. That's why our executive team meets every three months to ensure we're still heading in the right direction.
Staying Connected to Our "Why"
It's surprisingly easy to lose sight of your company's mission when you're buried in daily tasks. Our quarterly meetings force us to lift our heads and ask: "Are we still doing what we said we'd do? Are we making progress on what matters?" These conversations keep us grounded in our purpose rather than just spinning our wheels.
Making Sure Talk Turns into Action
We've all been in meetings where great ideas get discussed, but nothing happens afterward. Our quarterly check-ins are different because we review what we committed to do in the last quarter. Did we follow through? If not, why not? This creates real accountability, not the finger-pointing kind, but the supportive kind that helps everyone succeed. Most importantly, the objectives are cocreated by the team, creating extreme ownership of these mission critical improvements to Canyon Title.
Solving Problems While They're Still Small
When the entire leadership team comes together, we address issues that might otherwise be overlooked. Maybe it's a process that's not working, a new opportunity we should consider, or a challenge that's been nagging at us. Having representation from all departments in the room means we can fully solve problems instead of just implementing solutions that create issues for other departments. This prevents us from having to course-correct after implementing a fix.
Why This Matters for Our Clients
You might wonder why our internal meetings should matter to you. Here's the thing - when our leadership team is aligned and focused, that clarity flows down to everyone who works with your transaction. Our staff knows what's most important, understands how their work fits into the bigger picture, and can make good decisions quickly.
This means faster responses to your questions, smoother closings, and fewer surprises along the way. When we're organized internally, it shows in how we serve you.
It's Not Just About Quarterly Meetings
Our quarterly sessions are part of a bigger rhythm. We conduct yearly planning to evaluate the priority of our business needs, hold weekly meetings to address immediate issues, and have quarterly sessions to bridge the gap between big-picture thinking and day-to-day execution.
Think of it this way: yearly meetings are for dreaming big, weekly sessions are for handling what's urgent, and quarterly meetings are for ensuring our big dreams are becoming a reality.
Why This Approach Works for Service Companies
In the title industry, success comes from being both reliable and adaptable. You need systems that work consistently, but you also need to be able to respond when things change. Our EOS approach gives us that balance.
The quarterly discipline means we're never more than three months away from a serious conversation about whether we're on track. That's frequent enough to catch problems early, but not so often that we're constantly changing direction.
The Bottom Line
At Canyon Title, we've discovered that hoping things will work out isn't a business strategy. Having regular, structured conversations about where we're going and how we're doing keeps us moving forward with intention rather than just reacting to whatever comes up.
We're not perfect, and we don't have all the answers. But we do have a system that helps us stay focused on what matters most: serving our teams and clients well while building a company we're proud of.
If you're curious about how we operate or want to work with a team that’s well-organized, we'd love to hear from you. After all, a smooth closing starts with a well-organized team—and that's precisely what our EOS approach helps us maintain.